Refund policy

Enjoy Risk-Free Shopping
If you're not happy, we're not happy. To give you peace of mind, we fully support a 14-day right of withdrawal. Due to the intimate nature of our products, returns are only accepted if the items remain completely unopened, unused, and sealed. When sending an item back, you'll just need to cover the return shipping fee.

Please click the button below to fill out the return form:

14-Day Return & Withdrawal Form

60-Day Quality & Order Protection
Within 60 days of receiving your package, if you experience any missing items, sizing errors, or product defects, please contact us as soon as possible at hello@soulock.net or fill out the contact form below. Our team will work closely with you to find the best personalized solution and ensure your complete satisfaction.

Order Cancellations & Modifications
Please contact Soulock Customer Care immediately after placing your order if you need to change or cancel it. Please kindly note that once your order has already been processed by our warehouse team, we are unfortunately unable to make any further modifications or cancellations.