Returns & Refunds

Enjoy risk-free shopping

If you're not happy, we're not happy. To return a product to us, fill in the form below then follow the instructions you'll receive by email.

Products must be unopened, unused or unworn and have packaging or tags intact.We are unable to provide exchanges for reasons other than product quality issues.

60-day return or exchange due to quality concerns 

Should any quality issues arise within 60 days of receiving the toy purchased from SOULOCK, we offer the option for a replacement or a refund.

To make a claim under the 60 Day Money Back Promise, fill in the enquiry form and choose 'Product Quality Issue’ as the reason for returning the item.